5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have an image in mind of exactly what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have discovered is that almost all security guard businesses are capable of providing the service that property managers want, but also often do not because of a lack of continuing excellent management processes.
Security guard businesses are unlike any vendor a home supervisor usually hires. If you employ a painter, then you can see whether or not they do their tasks by looking at the walls. But when you employ a security guard company, how often can you see if the protector organization is performing their job including running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. In most cases they probably are, but it’s crucial to implement a method of verification and quality management to make sure that issues associated with the lack of performing these tasks do not start to happen.
In this guide we will talk five (5) simple steps to enhancing your security guard service and achieving everything you picture as your perfect gate house security guard.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a specified level of training before they can start working as security guards. If your state is among these states, make sure your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the sort of training that’s being provided by your security company and ask yourself does it seem decent.
It is also your security guard firm performing background and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another superb way to screen if the protector is a good match for your house is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This initial dialogue will tell you a good deal on what to expect from that shield and it gives you an opportunity to ask another shield if you feel it is essential.
Assess Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces each shield to the company itself, in many cases the guard’s orientation to his assigned property isn’t as complete. We predict the orientation for the assigned property”Website Specific Training”. Learn What your website specific training resembles:
• Can it happen at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long can the security firm double bank?
Determine the answer to each of the questions and be certain they fit with what you believe is adequate. You should even consider sitting in on your security guard business’s orientation and your website specific training to get an understanding of what goes into preparing a shield to operate at your premises.
Protect supervision is among the more important factors of good security guard service. When security businesses provide poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the protector to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel their job isn’t important and they start to see themselves as not as a region of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not demand onsite oversight, how can your security guard firm remotely supervise its guards? Outside the Standard security firm field manager spot checks, the two methods of distant supervision that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to make rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they’re on your premises. These tracking systems permit the security guard company to monitor the log and time the activity of the guards while they’re making rounds to several areas on your premises. Many Officer Tour Tracking Systems can create reports which enable the security guard firm to quickly get an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of these reports.
Along with Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in regularly with the security guard company provides a way of earning certain each guard is secure and alert. By having guards check-in regularly with the security guard company, at least every 30 minutes, guards believe their security is important and being awake and attentive is an significant part their job.
Inspect Your Guards
After hours inspections of your guards are always good ways of finding out exactly what is happening with your security while you aren’t there. Through these inspections, be sure that you ask your security guards questions about their responsibilities and duties to make sure they know their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a certified security consultant as part of your continuing security program. Bear in mind, when selecting a security consultant be confident the consultant isn’t actually a security guard company. If that’s the case, your audit is sure to turn up issues with your current security guard company.