delivery within the uk mainland
Our reputation for customer service has been key to our current and on-going success, offering a personal service and ensuring that our customers are happy with their purchases. Products will be delivered by one of our friendly drivers dependant on geographical location or alternatively by our preferred carrier.
Our aim is to deliver goods no later than 3-5 working days from date of order. However should an item be temporarily out of stock please allow up to 7 working days for delivery unless otherwise advised. Order acknowledgement will be advised by e-mail within 12 hours of receipt.
Certain items displayed on the website are specifically made to order according to the clients specific requirements, in which case the client is contacted to advise of anticipated delivery times.
Our delivery charge is just £4.95. All orders of £100 nett goods or over will be delivered carriage free. Should the order be under this amount then the client will be advised of the carriage charge via their shopping basket checkout for their product(s) selection. International deliveries are available "price on application" for country of destination.
Upon receipt please check the number of cartons against the consignment note and sign for the goods "unexamined". If any damage is apparent please sign as "damaged". Shortages and/or damage must be reported to us in writing within 3 working days otherwise the goods will be non-returnable. If damage has been sustained please retain all packaging, as our carriers will refuse to uplift unpacked goods.
We reserve the right to change prices without prior notification.
Returns Policy
If you are unhappy with your purchase for any reason you can return it to us, in an unused "as new" condition, within its original packaging, within 7 days of delivery and receive a full refund (less delivery costs).
All Returns to be sent to:
Counsel and Care Store
Unit 1 Armstrong Court
Armstrong Way
Great Western Business Park
Yate
Bristol
BS37 5NG
Collection can be arranged and will be chargeable at cost. Any non faulty returns made outside of this period would be subject to a 15% handling charge.
Cancellation Of Orders
Cancellations will only be accepted in writing. However should the goods have been made to order or despatched they will be subject to a 15% handling charge.
Faulty/Damaged Goods
If the product is faulty/damaged upon receipt, please contact our Customer Services Department immediately and if the matter cannot be resolved we will arrange the collection. We will not however supply replacement goods at this point prior to inspection. We reserve the right to refund the price of the goods, or a proportion of the price, instead of replacing goods. We will not be liable to the customer in the event of delay or failure to perform the contract due to any cause beyond our reasonable control. Repairs to any goods found to have been damaged/misused will be chargeable.
See full Terms and Conditions for more details
